Tenants and Landlords (Lettings & Property Management) is an independent local web-based lettings and property management business covering Southampton and surrounding areas.

Being very customer-focused, we offer totally dedicated, personal attention to landlords and tenants.

We pride ourselves on our integrity and our ability to provide a superior lettings and property management service.

Our efficiency and dedication has met and, in some cases, surpassed landlords' and tenants' expectations. This is because we know what your expectations are. We commend ourselves on our professional and courteous approach and we aspire to provide service excellence as standard.

We believe that communication is a key part in lettings and property management and we are committed to ensure that at all times, both landlord and tenant are kept informed of matters relating to the property and the tenancy by way of regular communication and updates.

All tenants are provided with a Guidance and Support folder, which is handed to them when moving into their new home and which contains all relevant information regarding their tenancy. This folder addresses many operational problems during the tenancy and has proved most successful in providing tenants with additional management support.

So that we can ensure 100% call answering, we use the facilities of a Call Centre to take our calls when we are either already on the phone or otherwise engaged. The Call Centre will take your message and pass it to us via e-mail and SMS text messaging. This means that you won't hear an engaged tone and we can respond to your telephone call promptly and efficiently.

To be able to offer you the very best level of service available and to ensure continuance of specialist knowledge, we have qualified to join The National Association of Estate Agents having been awarded their Technical Award which is seen to be the industry standard for those working within the lettings and property management industry..

This, along with more than 20 years experience in estate agency, lettings and property management and more than 5 years in project managing refurbishments, enables us to offer you the skills, knowledge and expertise you would expect to properly manage your property.

We are confident that you will find the comprehensive lettings and management options and fees very realistic – so, be assured of a friendly and courteous personal service, efficient and appropriate communications and the knowledge that your property and your tenants are being professionally, resourcefully and competently managed.